Wellington, KS. (Jan. 26, 2018) – What company doesn’t love repeat customers? Better still, what company doesn’t love a repeat customer who says great things about you?
For Air Plains Services, one of those customers is Jeffrey Spence. An oil and gas man from Oklahoma, Spence entered the pilot ranks just over five years ago and is one of those guys who loves everything about it.
“I started my love of aviation five years ago when my best friend took me to the annual fly-in at Oshkosh,” Jeff said. “Ever since, I have been having the time of my life. Being around aviators is similar to the culture in America when I grew up. Attitudes exemplify that we are in this together, trust is a given and help is offered freely.”
His first airplane purchase was a 1967 Cessna 172 and when it came time to update to meet the 2020 ADS-B regulation, his research pointed him to the Stratus from Appareo as the best unit for his requirement, and that led to Air Plains Services, an Appareo dealer.
“I got bids from a number of Appareo dealers and Air Plains came in with the lowest bid,” Jeff said. “They did the install, all the paperwork and I got my rebate, so I was very happy.”
His passion soon led to a newer airplane and, interestingly, a back door back to Air Plains. The 1977 Cessna 172N he bought already had an Air Plains 180 horse power engine upgrade. The airplane, part of a club, sees about 100 hours a year and is based at Richard L. Jones Jr. Airport (KRVS) near Tulsa.
“I really wanted more power and the Air Plains upgrade has it,” Jeff said. “We’re getting a big increase in speed and a 1000-feet-a-minute climb rate, and we’re really pleased with the gas consumption.”
Once again, though, there was the ADS-B mandate looming and the Jeff’s new airplane needed to be updated. This time, a dealer closer to home was the low-price bidder.
“I talked to my compadres and I talked to the dealer and I really wasn’t happy with the local provider,” Jeff said.
So he came back to Air Plains.
“Air Plains is just so easy to deal with and I love great value in service,” Jeff said. “They also replaced a clock and moved an engine analyzer and the project came in less than the estimate.”
Jeff opted for the Appareo Stratus ESG and 2i kit.
“Katie (Church) even replaced my dirty Air Plains cap with a new one,” Jeff added.
“Their customer service is part of the value. I will go back.”